Testimonials
When things go wrong, we can count on them.
Fact sheet
client
Famoco — France. Secure professional terminals (payment, identity, humanitarian).
Sector
Technology · humanitarian · payment
mode
Air
Destinations
France → crisis zones, including Bangladesh
type of challenges
Recurring international flow · customs in sensitive areas · incident management · escalation
Constraints
Hard-to-reach destinations (wars, disasters, blockades), secure equipment, continuity of a food aid programme.
Famoco designs and markets secure professional terminals. Payment, identity, humanitarian aid: its devices are shipped from France to customers all over the world. Among them is a United Nations agency, for which Famoco has fully digitised the distribution of food aid.
In other words: when a terminal fails to arrive, it is not simply a budget that is affected. It is the distribution of food to people in need that is held up.
The project
Previously, NGOs imported food on a large scale and distributed paper vouchers. This had two adverse effects: the local economy was stifled by imports, and a black market in vouchers emerged, depriving the genuine beneficiaries.
Now, beneficiaries go to a local farmer. A fingerprint scan on a Famoco terminal, and the transaction is complete: the farmer hands over the food and is paid. Aid reaches its destination, and the local economy is sustained.
For this system to work, the terminals and cards must be delivered every day to countries at war, affected by disasters or under blockade.
In all honesty
Famoco wasn’t looking for the cheapest carrier. It was looking for someone to call when customs hold up shipments.
We manage Famoco’s international shipments to destinations that most service providers regard as exceptions to be dealt with on a case-by-case basis. For us, they are the norm: proactive document preparation, knowledge of local constraints, and above all a direct point of contact who is available and able to escalate a file within a matter of hours.
That’s where the difference lies. With a standard shipment, everyone can cope. But when there’s a hold-up in Bangladesh on a Tuesday morning, far fewer people are left in the running.
